Privacy Policy

Last updated 15 November 2026

Omni Energy Solutions Pty Ltd (ABN 24 659 399 943), "we" or "us", respects your privacy. This policy explains what personal information we collect, why, who we share it with and how you can see or correct it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

Contact details - your name, business name, phone, email and site address, when you fill in a form, email, call or book a meeting.
Energy information - bills, meter numbers (NMIs), interval data, contract details and usage, when you send them to us or authorise us to get them for you.
Site information - photos, switchboard and roof details, and anything else you share so we can design or quote a system.
Website use - which pages are visited and how people find the site, through Google Analytics (see Cookies below).

You don't have to give us any of this, but without it we may not be able to prepare a quote or review your bills.

Why we collect it

To review your bills, compare energy offers and manage your energy contracts.
To design, quote, install, monitor and service solar, battery and EV charging systems.
To prepare feasibility studies, energy audits and savings reports.
To reply to your enquiry, follow up and keep you updated on your project.
To send occasional emails about our services. Every marketing email has a way to opt out, and we stop when you ask.
To meet our legal, tax and accounting obligations.

Who we share it with

We don't sell your information. We only share it when we need to deliver a service you've asked for, or when the law requires it:

Energy retailers and networks - to get offers, switch contracts or request your meter data, with your authority.
Licensed installation partners and suppliers - to design, install and service your system.
Funding and finance partners - if you ask about finance or a funded option.
Government and scheme bodies - where needed for approvals, network connections or rebate and certificate claims.
Our advisers - such as our accountant, under confidentiality.
Software providers who store or process information for us, including our website host and form provider, email and file storage, customer records, accounting and task tools, and AI tools we use to read bills and prepare reports.

Information stored overseas

Some of our software providers store data outside Australia, including in the United States and Europe. We choose established providers and take reasonable steps to make sure they protect your information.

Cookies and analytics

Our website uses Google Analytics, through Google Tag Manager, to understand how people use the site so we can improve it. It uses cookies and collects information such as pages visited, the device and browser used and the general location. It doesn't tell us who you are. You can block cookies in your browser settings or use Google's opt-out browser add-on.

How we keep it safe

We store information in secure business systems with access limited to people who need it. We keep records for as long as we need them to provide our services and meet our legal obligations (tax records, for example, are kept for at least 5 years), then delete or de-identify them.

Seeing or correcting your information

You can ask to see the personal information we hold about you, ask us to correct it, or ask us to stop contacting you. Email ari@omnienergysolutions.com.au and we'll respond within 30 days.

Complaints

If you're unhappy with how we've handled your information, email us first and we'll try to fix it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Contact us

Omni Energy Solutions Pty Ltd
Email ari@omnienergysolutions.com.au
Phone 0433 679 324

Photos: some images are from Unsplash (Unsplash License). Photos of Omni projects are our own.